Terms & Conditions
This page sets out the terms and conditions (Terms) on which Nourish Kitchen Ltd. (NK) will deliver to you; meals, snacks and beverages (together the Food) ordered from NK’s Site nourish-kitchen.com (the Site) (together the Services). Please read these Terms carefully before subscribing to NK Services. By ordering any of NK’s Food by subscribing to one of NK’s Services, you agree to be bound by these Terms.
We want you to be the best version of you, but we’re not doctors or nutritionists. You should always consult your doctor before making any changes to your health regime and by using NK’s products or services, you acknowledge that you are doing so at your own risk.
The content of this website and any product or service NK offers should not be used as a substitute for consulting a doctor or other health professional, and we do not claim our meal program or other products, will alleviate, heal or cure any health condition or symptom.
Our kitchen facilities process and regularly use nuts. We do not provide a product for people with medically-necessitated diets or severe allergies.
It’s important to put your perishable Nourish items in the refrigerator when you receive them. By purchasing our products, you agree to properly and promptly refrigerate all meals until you plan to eat them.
We are Nourish Natural Kitchen Ltd. (NK), a Limited Company registered in England and Wales under company number 10496197.
NK’s registered office is at The Rookery, Frensham, Farnham GU10 3DU.
NK operate the Site nourish-kitchen.com.
NK’s VAT registration number is 262439010.
By placing an order through the Site, you warrant that you are legally capable of entering into binding contract and are at least 18 years old.
The information provided by NK is not medical advice nor a substitute for medical treatment. Never disregard professional medical advice or delay in seeking it because of something you have read on the Site or other NK publications, including social media bulletins. This includes any advice NK provide to you by email, over the telephone or in person.
NK is not liable for any illness or medical reaction caused by contact with or consumption of NK Food. NK may not be able to accommodate clients with specialist dietary needs or conditions and, in particular, NK are unable to deliver to those who have allergies that could result in illness, anaphylactic shock or those clients with diabetes who are insulin dependent. If you have any type of food allergy, NK ask that you refrain from eating NK Food.
You will be required to create an account on the Site before subscribing to the Services. You are responsible for all actions taken under your chosen username and password.
NK reserve the right to terminate your account and to suspend or terminate your access to the Site immediately and without notice to you if are impersonating any other person or entity and if NK suspect you have engaged, or are about to engage, or have in anyway been involved, in fraudulent or illegal activity in relation to the Site.
After subscribing to the Services on the Site, you will receive an e-mail acknowledging that NK have received your order. NK reserve the right to refuse any order placed by you at any time prior to acceptance, without providing an explanation.
The subscription plan for NK Services consist of an initial charge followed by recurring period charges as agreed to by you. By entering into this Agreement, you acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to deactivation. By subscribing to NK you are agreeing to pay recurring periodic subscriptions for an indefinite or defined time until cancellation by you or us, on the subscription terms set out in the application form you have completed.
Unless otherwise indicated during the order process, payment can be made by any credit or debit card or through an electronic payment account as identified on the order form.
Should a payment to NK be requested to be returned by your bank, NK reserve the right to charge you a fee for the returned payment.
When you pay for your order by card, NK carry out certain checks which include obtaining authorisation from your card issuer to ensure you have adequate funds and carrying out certain checks for security reasons. This may involve validating your name, address and other personal information supplied by you during the order process against appropriate third party databases including the card issuer, registered credit reference agencies and fraud prevention agencies. By entering placing an order with us you are giving us permission to carrying out these checks.
We take care to ensure nutritional values of our Food are as accurate as possible however, due to the handmade nature of our product all nutritional values should be considered estimates only and are designed to provide a guideline for the nutritional content of the product.
The seasonal, fresh ingredients of Nourish Food along with our approach of continuous product improvement may result in a change to the label. You are advised to always check the label for changes to the allergen status, ingredients and nutrition of our products. Further, although the information is regularly updated on our website and labelling- we recommend that you do not rely on this information and NK is unable to accept liability for any incorrect information.
The price of the Food and NK delivery charges will be different as quoted on the Site from time to time.Where additional delivery costs are applicable, these costs will be clearly indicated during the order process.
Cancellation and Consumer Rights
We want to support your commitment to getting you healthy however, we understand the need for flexibility. If you need to pause your subscription, you can reschedule your deliveries under ‘My Account’->’Order History’->’View or Edit Delivery’->’Edit Delivery’. Orders can be cancelled for a 100% refund up to 4 days prior to the start of your program. Within 4 days of your program start date, no refunds will be issued; however, you can have it sent to someone else. Please note that we never refund delivery costs.
By entering into these Terms you acknowledge that there is no automatic right to a refund where you wish to cancel your subscription for the Services.
If you wish to cancel your subscription all requests must be sent by email to firstname.lastname@example.org. Any refunds will be made within thirty (30) days from the date on which your subscription is cancelled. You can unsubscribe at any time, but NK reserve the right not to permit re-subscription.
If you are unhappy with your Food for a legitimate reason such as missing food or failure of Food to arrive NK may provide a refund or other compensation as appropriate. Any refunds or compensation will be provided at NK’s sole discretion.
Service Availability and Delivery
NK Services are only intended for people residing in Surrey and certain London postcodes (our serviced area), and we do not accept orders from individuals outside the Serviced Area.
NK uses an in-house driver to deliver the Food. As an individual, NK is able to deliver your Food every Tuesday morning.
The Food will be delivered to you at the address you provided during the order process which may be an address other than the billing address.
Unless otherwise indicated, all deliveries shall be made between 00:00 – 06:00. Once the box is delivered, the box and its contents are deemed to be your responsibility.It is accepted that anyone at the delivery address is entitled to accept delivery. Where a box is delivered in accordance with your instructions and subsequently goes missing, this will be regarded as a successful delivery
NK are not able to deliver your Food at a specific time. In any circumstance where NK indicate that NK will try and deliver at a specific time, this will in no way form part of the Contract and failure to deliver at such time will not constitute breach of these Terms.
Delivery Access (Stockists)
Should you require us to access a secure part of any building, or pass through a locked door or gate, in order to deliver your Food, you can provide us with a key or key fob. All Keys should be handed over to our driver who will sign the appropriate documents to make a record of receipt of your Key and ensure that it is securely stored.
NK accepts no liability for the appropriation and any subsequent loss arising from the appropriation of Keys or damage to Keys that have been stored in accordance with NK’s Key Management Policy.
Risk and Title
The Food will be at your risk from the time of delivery and ownership of the Food will pass to you upon delivery after NK have received full payment of all sums due in respect of the Food.
All deliveries are to be kept refrigerated until consumed and freshness cannot be not guaranteed past the 3rd day upon receipt. It is up to the client to maintain freshness once received.
Once the delivery has been made we are no longer responsible for any damage or delay on part of any other person’s, circumstances, or for the security of its contents. NK shall not be deemed responsible for any theft of the Food from the delivery address.
If you suspect that your Food has been stolen from the delivery address please contact us immediately so NK can discuss alternative delivery arrangements. NK expressly disclaims all liability which may arise by virtue of the Food being left unattended for a period of time after delivery. This includes but is not limited to theft, tampering, contamination and the result of any change in temperature in respect of items which need to be kept chilled.
NK warrant that any Food purchased from us through NK’s Site will, on delivery; conform with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which Food of that kind is commonly supplied.The images displayed on the Site do not necessarily represent or depict actual meal programs or food offered by NK. Meals and meal programs are subject to change without notice.
You warrant that any and all of the Food ordered by you is for your personal use only and not for resale.
NK will not accept liability for any loss or damage that is not foreseeable.
NK attempts to identify ingredients that may cause allergic reactions for those with food allergies. However, there is always a risk of contamination. Customers concerned with food allergies need to be aware of this risk. Please be aware that NK’s facility prepares foods and uses ingredients in NK products that contain nuts or nut oil.
NK make no representation or warranty of any kind express or implied statutory or otherwise regarding the availability of the Site or that it will be timely or error-free, that defects will be corrected, or that the Site or the server that makes it available are free of viruses or bugs.
NK cannot guarantee and cannot be responsible for the security or privacy of the Site and any information provided by you.
You agree to fully indemnify, defend and hold us, and NK’s officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, including but not limited to losses (including loss of profit, revenue, goodwill or reputation), costs and expenses, including reasonable administrative and legal costs, arising out of any breach of these Conditions by you, or any other liabilities arising out of your use of the Site.
This does not affect your statutory rights as a consumer, nor does it affect your contractual cancellation rights.
If you have a comment, concern or complaint about any Food you have purchased from us, please contact us via email at email@example.com
Intellectual Property Rights
NK are the owner or the licensee of all intellectual property rights in the Site whether registered or unregistered, and in the material published on it. Food sold by us and Site content may be subject to copyright, trademark or other intellectual property rights in favour of third parties.